Billing Information
and Assistance

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HVA paramedic and patientHVA can provide assistance to you in understanding the process of paying for your ambulance bill or submitting your bill to your health insurance provider for payment. 

 

Our representatives can also answer questions you might have and they can receive information from you for billing your payment to your credit card. 

 

Our customer service representatives are available Monday through Friday, from 8:00 a.m. to 5:00 p.m. 

 

To talk with a representative, please call:

 

734-971-4733  -or toll free-  800-507-7847

 

To pay your ambulance bill online, please click here:

 

 

To receive assistance with specific types of claims, you may call the following representatives who specialize in these areas:

 

 

If we are unable to take your call directly, we encourage you to leave a voice mail message.  Please spell your name and provide your patient account number, a call back telephone number, and the best time to reach you.  We will contact you no later than the end of the following business day.

 

You can send payments by mail to:

 

 

To send correspondance to us:

 

By mail:   1200 State Circle, Ann Arbor, Michigan  48108-1691

By fax:      734-477-6786

By email:  ngreer@hva.org

 

If you are having financial difficulties and are unable to pay your bill, please call us.  A payment plan can be arranged or you may qualify for discounted fees under our charitable care policy.  Our customer service representatives can discuss this with you.

 

 

FAQ - Frequently Asked Questions:


Why did I receive a bill when I have insurance?
Most likely, your insurance information was not obtained at the time of service by our medics.  Although you may have given you insurance information to the clerk at the hospital, our medics were not able to obtain this information before leaving the premises.  Please fill out the area provided for insurance information on the back of the bill you receive and mail it back to us.  We will bill your insurance when we receive it.

Additional questions.

 

 

Other Information: