The information provided below shows how HVA's services are rated by our patients.  30,000 patients each year are randomly selected and receive a survey which is mailed to their home six weeks after their transport.  About 17% of the surveys are completed and returned by our patients or their families.

 

 Patients are asked to rank each question as Very Good (100), Good (75), Average (50), Poor (25) or Very Poor (0).

 

 

Above:  HVA utilizes EMS Survey Team, an external patient satisfaction survey company to mail surveys and compile patient satisfaction results.  For more information about EMS Survey Team, visit their website at www.emssurveyteam.com.